Refund policy

Cancellation Policy

This policy explains how you can cancel an order or seek a refund for a product purchased through the Turbo Tack website (https://turbo-tack.in/).

Cancellations will only be considered if the request is made before your order has been shipped or dispatched from our facility. All orders are processed and dispatched within 1 to 2 business days, so please contact us as early as possible.

Once an order has been handed over to our courier partner or is out for delivery, we can no longer process a cancellation. In such an event, you may choose to reject the product at your doorstep.

How to Cancel an Order

To cancel an eligible order, reach out to us as soon as possible with your order number:

  • Email: Infor@turbo-tack.com
  • Phone · WhatsApp: 99401 42067

Returns Policy

Damaged or Defective Items

Please inspect your package as soon as it arrives. Any damage or defect must be reported to us at the time of delivery. We recommend opening and checking the parcel in front of the delivery agent wherever possible.

Your request will be entertained once we have checked and determined the same at our end. Photographs or an unboxing video of the sealed parcel greatly help us process your claim quickly.

Wrong Items Received

If you receive an incorrect item, you must report it to us on the same day, at the time of delivery.

Conditions for a Return or Exchange

To become eligible for a return or an exchange, all of the following must apply:

  • The item must be unused and in the same condition in which you received it
  • The item must have its original packaging, tags, accessories and free gifts intact
  • Items purchased on sale or under a promotional offer may not be eligible for return or exchange
  • The issue must have been reported to us within the timelines set out above

Items are replaced by us on an exchange request only where such items are found to be defective or damaged.

Products Exempt from Returns

You agree that there may be certain categories of products that are exempt from returns, exchanges or refunds. Such categories will be identified to you at the time of purchase. For reasons of hygiene and safety, this typically includes items such as baby feeding products, innerwear and any product whose seal has been broken.

How a Return is Processed

Once your returned item is received and inspected by us, we will send you an email to notify you that we have received it. If the return is approved after our quality check, your request will be processed in accordance with this policy.

Manufacturer Warranty

In case of complaints regarding products that come with a warranty from the manufacturer, please refer the issue directly to the manufacturer.

Refunds

Once your return or cancellation is approved by Turbo Tack, please allow 5 to 7 business days for the refund to be processed and credited back to your original payment method. The exact time taken for the amount to reflect in your account depends on your bank or payment provider.

Any shipping charges levied on the original order are not refundable.

Contact Us

For any questions about cancellations, returns or refunds, please get in touch:

  • Turbo Tack
  • Email: Infor@turbo-tack.com
  • Phone · WhatsApp: 99401 42067
  • Address: Chennai, Tamil Nadu, India